Swissport is a handling company, created in the years 50, in Switzerland as a subsidiary of the airline Swissair and focused on the services of support to the air transport, in the aeronautical industry it is called handling to the service of assistance to planes ashore That materializes in a set of terrestrial operations that are intended to execute the tasks of loading and unloading of goods and baggage as the shipment and
Disembarkation of passengers and encompasses the time since an aircraft lands until its departure.
These assistance procedures, regulated by IATA, are uniform for all airports in order to receive a standardized service in any of them.
In public airports the companies that are intended to carry out airport handling are authorized as such by the competent authority in each country certifying the aptitude of the company, its equipment and personnel to operate safely in the area Airport.
Some air carriers are also handling agents of their own aircraft, which is called autohandling. In some countries, air carriers by themselves or by their subsidiaries can provide handling services to aircraft from other companies that fly to that destination.
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In general, assistance to an aircraft that has no previous contract with any handling operator can be contracted with any of the existing ones at the airport, by mutual agreement, but it is always necessary that the Handling agent is enabled to Provide services to third parties.
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The quality of the service is linked to the efficiency and the speed of rotation of the aircraft allowing more time in flight. A deficient service has in addition to eventual loss of clients the imposition of economic sanctions according to the contracts they have established. For its part, the airport authority will impose from economic penalties such as the loss of licenses and concessions that allow it to operate as service providers of handling.
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The clear trend registered by IATA is that airlines are self-serviced at their base airports and this is due to the great development of lending companies whose particular purpose is the handling services that have already reached 50% of the operations Participation that continues to rise. The economic significance of this service in all the totals of the airlines is of the order of 12% and 15% according to the source. Handling service providers.
Types of handling assistance
Basically, four types of services can be distinguished from
Ground assistance:
- track operation. Are concerned with navigation and maintenance of aircraft (reconnaissance in transit, documents Navigation and flight plan, cleaning, care
Crews).- fuels and lubricants. Provided by suppliers With control of certified aeronautical mechanics.
- Ramp. Is the most well-known meaning and is encompasses the burden and Discharge of the passenger and his baggage. Includes the operation of the Necessary track equipment (fingers or springs maneuver, stairs Mobiles, track vehicles, platforms and elevators). and the Cargo assistance, container transport, pallets and mail in Out or parcel, as to their physical manipulation between the terminal And the plane or vice versa.The ramp service, as detailed in the standard, includes:
- direction of maneuvers to the designated place on platforms, placement of locks and shims and safety cones, and vice versa.
- B. Facilitation of elements for the descent and the ascent of passengers to the aircraft, and their displacement in the aeronautical installations (stairs, buses, boarding bridges and/or installation that replaces it).
- Loading, unloading and moving baggage, merchandise and other elements of air transport.
- supplies to aircraft, excluding fuels and lubricants, which include, among others, energy, air, water and communications.
- Cleaning of cabins, toilets, renovation of waste-treatment tanks and waste removal.
- External washing of aircraft, to be carried out in approved places.
- push back shift from the parking position to the taxiway start position.
- Any other activity or service similar, coadjuvant or necessary for the benefits mentioned above.
This item includes all supply of supplies related to such tasks, including insect, deodorization and disinfecting of cockpits.
- Assistance in the commercial face. Deals with the sale of Tickets, billing, deposit, forwarding and dispatch of passengers At the air station, airport building. Administrative assistance on land and supervision; Passenger assistance; Assistance from Luggage Cargo and mail assistance; Operations assistance On track; Aircraft cleaning and service assistance; Assistance of fuel and lubricant; Maintenance assistance in Line Flight operations assistance and management of the Crew Surface transport assistance; Assistance from Stewardship (catering).