Wells fargo dealer services reference error code 7

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Wells Fargo Dealer Services 15750 Alton Pkwy Irvine, CA 92618 (949) 754-7001

In years past, I had banked with Wells Fargo and left them because they were so awful. When I bought my car, the dealer got me financed with Wells Fargo so I thought I’d give it a try.. HATE THEM!!! I went on a medical leave and called ahead to see if I could make arrangements to defer a payment – never a problem with Ford Credit. I was told – sorry, you haven’t made 12 payments so we can’t help you – you’ve only made 10. I asked if there was anything I could do and they offered no solutions. Um ok – I’m trying to be proactive here. I went into the website to schedule payments. The site kept giving me an error message indicating that I needed to call an 800 number and give them “error code 7”. When I called the 800 number is it was a SCAM for “winning” a 2-day cruise to the Bahamas! Seriously?! I called the number again and got the same thing!!

I finally called the number left at work AND on my cell phone this morning. The first thing the agent says to me is “your balance is XXX – how will you be paying that today???”

I explained to him that I was trying to get assistance and told him about the website. He told me that I’ve been “locked out” of the website. I told him I would make payment arrangements for today and next Friday. THEN he tells me that he can’t take my payment over the phone and that I either have to go to a branch or through Western UNION! Seriously?! He then gives me explicit instructions on how to make the payment at the branch because “not everyone knows how to post a payment in the branch” and this could cause all kinds of havoc with my account. Have I not had enough havoc already? I will be looking for another company with which to refi my loan. I did tell the guy that they have the WORST service I have ever had in my 30+ years of owning a vehicle. I didn’t get the impression he was listening. Stay as far away from these idiots as you can! [banner_abajo]

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